If you have any questions or need assistance, please reach out to us at: 


Customer service hours are Monday-Friday, 7:30am-4:00pm Central time, excluding holidays


Milan Records - Frequently Asked Questions


  • How many copies can I buy at one time?
    • To ensure a fair marketplace for all our valued customers, we limit each item to 3 copies per order. The item limits are applicable to any vinyl and cassette formatted title. Any order that crosses these limits will be cancelled.
  • How can I reach out with a question regarding my order?
    • Please send all questions and inquiries to If you are asking about a specific order, please include the order number, if known.
  • I am not able to complete my purchase with my shipping address.
    • Due to recent tax code changes, we are unable to provide shipments to the UK and countries/regions within the European Union. Our apologies for any inconveniences or confusion. If your address is outside of these regions and you are still encountering order confirmation issues, please email for further assistance.
  • Where can I track my international orders?
    • Click here for the tracking website for our international customers.
  • My item arrived damaged, what should I do next?
    • Please reach out to and we can gladly assist you! Please include photos of the damaged product in your email.
  • I have moved and I need to adjust my shipping address.
    • Please reach out to with your order number and the new address you would like to use. Shipping information can be adjusted at any point prior to shipment and cannot be adjusted once the order has shipped.